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Technical Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at National Instruments. As a Technical Support Engineer, you will be responsible for providing technical assistance to customers across all account tiers, resolving technical issues, and escalating complex technical issues internally.
Key Responsibilities
- Provide technical support to customers via phone, email, or in-person, resolving technical issues and answering questions related to NI products and platforms.
- Escalate complex technical issues to the appropriate support group while maintaining ownership of customer interaction.
- Report design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
- Identify new sales opportunities in support interactions and share insight through sales channels.
- Build customer proficiency for all account tiers through standard services.
- Educate customers through formal training and through technical support engagements.
- Capture and document knowledge to enable self-service resolution.
- Learns and adopts Knowledge-Centered Service (KCS) methodology.
- Enable customers to self-serve by creating and editing Knowledge based articles.
Qualifications
- Bachelor's of Engineering or Computer Science required; preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science.
- 2 years of experience in customer-facing roles.
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred).
- Intermediate or advanced English level, oral and written. (B2 or above).
- Willing to work at our Office in Ciudad Juarez.
Why National Instruments?
We believe in the power and potential of connecting people, ideas, and technology to create a path to success. Our team is made up of curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.
We support our customers through all phases of the product development cycle, from 5G and medical innovations to autonomous driving and the future of space travel. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving.
