Field Operations Specialist

hace 3 semanas


Xico, México Samsara A tiempo completo

About Samsara

Samsara is a pioneer in the Connected Operations Cloud, a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data and drive actionable insights. At Samsara, we're dedicated to enhancing the safety, efficiency, and sustainability of global physical operations.

With over 40% of global GDP tied to these industries – including agriculture, construction, field services, transportation, and manufacturing – we're committed to digitally transforming their operations at scale.

As a Field Operations Specialist with Samsara, you'll be part of a team shaping an array of innovative product solutions, such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.

You'll collaborate closely with our customers to understand their unique challenges, advise on customizing Samsara for their needs, and become their long-term partner.

This role will expose you to multiple aspects of a hyper-growth company, enabling you to experience the dynamic nature of Sales, Support, Sales Engineering, and Product teams.

Your Impact

  • You'll have a direct impact on the industries that power our world, contributing to real-world outcomes like ensuring worker safety, reducing emissions, and improving operational efficiency.
  • You'll be the architect of your own career, with opportunities to experiment, master your craft, and rapidly develop your skills in a fast-paced environment.
  • You'll be energized by the opportunity to generate creative ideas for our customers, driving growth and innovation within Samsara.
  • You'll be part of a high-caliber team that celebrates success together and supports one another, fostering a collaborative and inclusive work environment.

Key Responsibilities

  1. You'll be responsible for ensuring our customers maximize the safety, efficiency, and sustainability of their operations using our IoT platform.
  2. You'll compose joint success plans with customers, outlining objectives, metrics, timelines, and removing barriers to achieving business value.
  3. You'll orchestrate renewal-focused business reviews, aligning past successes and upcoming goals with our customers.
  4. You'll deeply understand the Samsara platform's capabilities and explain them effectively to businesses across various types, from field services to utilities and transportation.
  5. You'll mitigate escalations, resolve customer issues, and provide excellent customer service throughout the service cycle.

Requirements

  • A minimum of 2-5 years of experience in Customer Success, account management, or consulting roles, preferably in the SaaS industry.
  • Experience supporting technical products or working with them.
  • Solutions-oriented with strong problem-solving skills, passion for going above and beyond, taking initiative, and thriving in a fast-paced environment.
  • Bachelor's degree from a 4-year institution, fluency in Spanish and English.
  • Strong bias for standardization & automation, ability to think big, and insistence on high standards.

Benefits

We welcome everyone regardless of their background and offer a comprehensive benefits package. All qualified applicants receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.



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