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Technical Sales Support Specialist
hace 2 meses
We are seeking a highly skilled Sales Support Engineer to join our team at Barco. As a Sales Support Engineer, you will be responsible for providing technical on-site or remote support to ensure customer satisfaction.
Key Responsibilities:- Establish a good relationship with end-customers and distribution partners built on trust and customer satisfaction.
- Provide product and system training or demos to peers, customers, and partners to ensure knowledge and information dissemination.
- Perform product demonstrations and assist in tradeshows to contribute to the promotion of the product.
- Review all necessary information prior to demo or installation, and provide technical support and training to certified Barco dealers.
- Resolve any issues, provide technical support and expertise, and report discrepancies to management to improve the process and products.
- Provide customer service reports, escalate open customer issues, and log necessary information in the CRM system.
- Maintain customer relations via phone/e-mail, or available service tools, and perform customer visits regularly to assess product/service satisfaction.
- Provide technical support to the rest of the organization, and perform in-house/onsite/remote training for customers & partners.
- Assist in product demonstrations, guarantee all tradeshow or demo equipment maintenance, and assist in product set-up, operation, and breakdown during company tradeshows.
- Detect quality issues and forward all relevant information to the appropriate escalation channel.
- Schedule and request demo equipment for customers and end users via the CRM and work with logistics to provide site support for the equipment.
Requirements:
- Review all necessary information prior to demo or installation.
- Provide technical support and training to certified Barco dealers.
- Resolve any issues and provide technical support and expertise.
- Provide customer service reports and escalate open customer issues.
- Maintain customer relations and perform customer visits regularly.
- Provide technical support to the rest of the organization.
- Assist in product demonstrations and guarantee all tradeshow or demo equipment maintenance.
- Detect quality issues and forward all relevant information to the appropriate escalation channel.
- Schedule and request demo equipment for customers and end users via the CRM.
About Barco:
Barco is a leading technology company that specializes in visualization and collaboration solutions. We are committed to delivering innovative products and services that meet the evolving needs of our customers.
