Director of E-commerce Experience

hace 5 días

Zacatecas, México Minted A tiempo completo
About the Role

We are seeking a highly skilled and experienced Director of E-commerce Experience to join our team at Minted. As a key member of our leadership team, you will be responsible for defining and building a premium shopping experience that supports all of Minted's product lines and consumer segments.

Your focus will be on conveying the premium quality of our products, highlighting the role we play in consumer's lives and exposing users to our new product lines. This is a vital leadership role that requires a strategic, consumer-centric thinker who can oversee strategy, roadmap, and execution of the entire web and mobile commerce experience.

Key Responsibilities
  • Define and execute a vision and roadmap for Minted's ecommerce shopping funnel that elevates the brand, drives conversion, and improves the consumer experience.
  • Evangelize within product and broader organization relentless focus on customer-centric thinking and prioritization.
  • Work with engineering to develop a service-oriented platform to accelerate innovation and extend core abilities.
  • Partner closely with GM's to translate category-specific strategies into product strategies and roadmaps.
  • Data-driven mindset guides strategy and priorities. Develop a hypothesis-driven high-velocity AB testing discipline.
  • Work closely with engineering and user experience to develop and execute on the roadmap, ensuring on-time, on-budget, high-quality delivery.
  • Recruit, hire, and build a team of exceptional product managers.
  • Work with analytics and user research to develop scalable processes for monitoring and incorporating customer feedback.
About You
  • A strategic, consumer-centric thinker who understands consumer segments deeply and intuitively.
  • Results-oriented with a passion for customer advocacy.
  • A proactive change management leader who is flexible, adaptable, innovative, and open in response to competitive pressure and market change.
  • A collaborative partner who encourages and seeks excellence and contribution from engineering, marketing, and user experience teams.
  • A systems thinker who intuitively understands interconnected systems and modularity.
  • A dynamic leader who knows how to work effectively with peers and their organizations, holding colleagues accountable and leading the entire cross-functional team to success.
Requirements
  • 10+ years of product management experience in e-commerce or marketplace businesses with a specific focus on developing products for the consumer shopping experience.
  • Technical, UX, or MBA degree with previous experience in consulting (preferred).
  • 5+ years of experience building and managing teams of great product managers.
  • Proven capability to entirely own complex problems and deliver results regardless of impediments and resourcing.
  • Strong usability and product marketing instincts.
  • Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions.
  • Demonstrated understanding of technology/architecture and effective partnership with engineering to identify technical solutions based on tradeoffs of user experience, technical debt, latency, scalability, reliability, time to market, etc.
  • Project management skills: Ability to plan, set expectations, make and meet commitments. Provide structure, process, and project management to cross-functional teams.
  • Intense commitment to quality: Demonstrated focus on quality of product/customer experience and testing/debugging.

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