Order Operations Coordinator
hace 2 semanas
The driving force behind AspenTech's success is the passion, pride, and aspiration of its employees. This position offers a unique opportunity to be part of a dynamic team that strives for excellence in all aspects of business.
The RoleThis key member of Order Operations will have primary responsibility for reviewing customer contract documentation and initiating the order process. The individual will review customer purchase orders for software license and professional services purchases, ensuring all required documentation is provided and complete.
- Initial review of order-related documentation (contracts, customer purchase orders, professional services proposals) to ensure completeness and accuracy.
- Quality review of customer-submitted documents to ensure compliance with AspenTech policies and accurate reflection in Oracle.
- Coordinate discrepancy resolution with field teams and ensure timely resolution or make internal corrections to avoid extended hold periods for customer orders.
- Prepare customer documentation for review and signature by the VP, Revenue Recognition.
- Process countersigned customer agreements to establish Professional Services Projects and Customer orders.
- Remediate quotes to facilitate customer order processing.
- Cross-functional coordination to resolve outstanding issues.
- Subject matter expert support for process improvement activities.
To succeed in this role, you will require:
- 1-2 years of experience in administration or customer service.
- College Degree preferred.
- Experience working in a team environment.
- Familiarity with MS Office tools (Excel, Word, Outlook).
- Exceptional written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Able to work under tight deadlines and resolve issues efficiently.
- Multiple priority management and minimal supervision.
- Excellent interpersonal skills.
Please note that the salary range is based on industry standards and location considerations. The actual salary may vary based on individual qualifications and experience.
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