Problem & Incident Analyst Sr - Technical Service Manager
hace 2 semanas
At Getecsa, we are a leading provider of human capital management and technology services with over 15 years of experience in the national and Central American markets. Our value proposition lies in offering tailored solutions to our clients' technology consulting, talent attraction, software testing, and development center needs.
We are committed to delivering exceptional customer experiences, driving innovation, and upholding honesty, respect, and a strong work ethic. Our team is dedicated to helping you grow and succeed in your career.
We are seeking a highly skilled Problem & Incident Analyst Sr to join our team. As a key member of our technical service management team, you will be responsible for overseeing the problem management process for finance and accounting, as well as HR outsourcing vendor relationships.
**Key Responsibilities:**
• Track and communicate progress of problems to relevant stakeholders
• Review progress/results with clients and/or senior management
• Maintain a comprehensive Known Error database
• Develop and implement problem management reporting and metrics
• Drive adherence to process during incident handling
• Participate in incident resolution to ensure all parties contribute to the solution
• Coordinate between multiple support teams and vendors to prevent incident recurrence
• Validate incident reports and ensure the delivery of Root Cause Analysis (RCA) as required
**Requirements:**
• Bachelor's degree in computer science, business, or a related field
• Experience in defining business services and technology
• ITIL foundation (v3/v4) certification
• Strong verbal and written communication skills, with the ability to interact with all levels of responsibility and authority
• Ability to prioritize the development of high-performance teams driven by customer service and teamwork
**Soft Skills and Competencies:**
• Analytical and problem-solving skills
• Proactivity and self-management
-
Service Desk Analyst
hace 2 semanas
Monterrey, Nuevo León, México Uptalent Sa De Cv A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Uptalent Sa De Cv. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers.Key ResponsibilitiesProvide technical troubleshooting and support to issues reported by end users.Install and configure software as...
-
Senior Incident Response Analyst
hace 3 días
Monterrey, Nuevo León, México Jda Software A tiempo completoJob Title: Senior Incident Response AnalystWe are seeking a highly skilled Senior Incident Response Analyst to join our Security Operations Team. As a key member of our team, you will be responsible for detecting and responding to cybersecurity threats, ensuring the security and integrity of our organization.Key Responsibilities:Monitor and analyze security...
-
Senior Incident Response Analyst
hace 1 día
Monterrey, Nuevo León, México Jda Software A tiempo completoJob Title: Senior Incident Response AnalystWe are seeking a highly skilled Senior Incident Response Analyst to join our Security Operations Team. As a key member of our team, you will be responsible for detecting, monitoring, and responding to cyber security threats.Key Responsibilities:Detect and respond to cyber security threats to ensure the organization...
-
Senior Incident Response Security Analyst
hace 1 semana
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryBlue Yonder is seeking a highly skilled Senior Incident Response Security Analyst to join our Security Operations Team (SOC). As a key member of our team, you will be responsible for detecting and responding to cybersecurity threats, ensuring the security and integrity of our organization.Key ResponsibilitiesThreat Detection and Response: Develop...
-
Service Desk Analyst I
hace 1 día
Monterrey, Nuevo León, México Dyopath A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst I to join our team at Dyopath. As a key member of our support team, you will be responsible for providing expert-level technical support to our customers.Key Responsibilities:Provide timely and effective resolution to customer inquiries and issuesUtilize ticketing software such as ServiceNow,...
-
Analista de Problemas e Incidentes
hace 2 semanas
Monterrey, Nuevo León, México Matersys Group A tiempo completo**Matersys Group** es una empresa líder en la industria de servicios y soluciones tecnológicas en México, con más de 20 años de experiencia en el mercado.**Requisitos del Puesto**Se requiere un profesional con licenciatura en Informática, Negocios o áreas afines, con experiencia en la definición de servicios de negocio y...
-
Technical Business Analyst Lead
hace 1 día
Monterrey, Nuevo León, México Agileengine A tiempo completoTechnical Business Analyst LeadAgileEngine is seeking a highly skilled Technical Business Analyst Lead to join our team. As a Technical Business Analyst Lead, you will be responsible for leading complex technical programs and projects, ensuring that teams stay aligned on goals and timelines, and managing the program's strategic and technical aspects.Key...
-
Senior Incident Response Security Analyst
hace 1 día
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryBlue Yonder is seeking a highly skilled Senior Incident Response Security Analyst to join our Security Operations Team (SOC). As a key member of our 24x7 team, you will be responsible for detecting and responding to cybersecurity threats, ensuring the security and integrity of our organization.Key ResponsibilitiesThreat Detection and Response:...
-
Senior Incident Response Security Analyst
hace 1 día
Monterrey, Nuevo León, México Jda Software A tiempo completoJob SummaryJda Software is seeking a highly skilled Senior Incident Response Security Analyst to join our Security Operations Team. As a key member of our team, you will be responsible for detecting and responding to cybersecurity threats, ensuring the security and integrity of our organization.Key ResponsibilitiesThreat Detection and Response: Detect and...
-
Senior Field Service Engineer
hace 1 día
Monterrey, Nuevo León, México Esab Welding &Amp; Cutting Gmbh A tiempo completoJob Title: Esab Field Service Engineer SrJob Summary:We are seeking a highly skilled and experienced Field Service Engineer to join our team at Esab Welding & Cutting GmbH. As a Field Service Engineer, you will be responsible for providing technical support to our customers, installing, repairing, and training them on our CNC cutting machine products.Key...
-
Service Desk Analyst
hace 2 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Dyopath. As a key member of our IT support team, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key ResponsibilitiesProvide end-user technical support and troubleshooting for hardware and...
-
IDT Service Delivery Manager
hace 1 día
Monterrey, Nuevo León, México British American Tobacco A tiempo completo{"title": "IDT Service Manager", "description": "**Job Summary**British American Tobacco is seeking an experienced IDT Service Manager to join our team.**Key Responsibilities**The successful candidate will be responsible for monitoring Service Level Agreements and ensuring that they meet the required levels. They will also be responsible for analyzing and...
-
Major Incident Lead Escalation Officer
hace 2 semanas
Monterrey, Nuevo León, México Sap Se A tiempo completoGlobal Cloud Infrastructure Delivery (GCID) is responsible for running SAP's backend technology, including operations of state-of-the-art data centers and technical platforms as an integral part and foundation for all SAP Cloud solutions and services around the globe.We provide shared services for SAP's external Cloud Business and for SAP's internal...
-
Service Delivery Manager
hace 2 semanas
Monterrey, Nuevo León, México Flsmidth, Inc. A tiempo completoJob SummaryFLSmidth, Inc. is seeking a highly skilled Service Delivery Manager to join our Mexico Service Execution team. As a key member of our department, you will be responsible for providing field technical support to customers in Mexico and globally.Key ResponsibilitiesManage field service projects and contracts, ensuring timely delivery and...
-
Technical Account Manager
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Summary:We are seeking an experienced Technical Account Manager to join our team at Blue Yonder. As a Technical Account Manager, you will be responsible for maintaining relationships with our customers, addressing their technical needs, and identifying opportunities for expanding our client database.Key Responsibilities:Oversee the health of our...
-
Senior Technical Support Specialist
hace 4 días
Monterrey, Nuevo León, México Dyopath A tiempo completoAbout UsDYOPATH, a leading Managed Service Provider (MSP), empowers organizations by delivering trusted IT solutions. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.Job SummaryWe are seeking a skilled Sr....
-
Technical Solutions Analyst
hace 2 semanas
Monterrey, Nuevo León, México Northware Sa De Cv A tiempo completoJob SummaryWe are seeking a highly skilled Technical Solutions Analyst to join our team at Northware Sa De Cv. As a Technical Solutions Analyst, you will be responsible for analyzing business problems and requirements, developing and enhancing Appian-based solutions, and collaborating with the product management team to understand requirements and provide...
-
Technical Business Analyst
hace 1 día
Monterrey, Nuevo León, México AgileEngine A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Business Analyst to join our team at AgileEngine. As a Technical Business Analyst, you will play a key role in leading complex technical programs and projects, ensuring that teams stay aligned on goals and timelines, and managing the program's strategic and technical aspects.Key ResponsibilitiesLead...
-
IT Operations Manager
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking an experienced IT Operations Manager to lead our Service Desk team at Blue Yonder. As a key member of our IT organization, you will be responsible for ensuring the delivery of high-quality customer service by resolving issues and overseeing the day-to-day operations of your team.Key ResponsibilitiesManage ServiceDesk Operations,...
-
Senior Incident Response Security Analyst
hace 6 días
Monterrey, Nuevo León, México JDA Software A tiempo completoJob SummaryWe are seeking a highly skilled Senior Incident Response Security Analyst to join our Security Operations Center (SOC) team at JDA Software. As a key member of our team, you will be responsible for detecting and responding to cybersecurity threats, ensuring the security and integrity of our organization.Key ResponsibilitiesThreat Detection and...