Service Delivery Manager

hace 6 días


Monterrey, Nuevo León, México Flsmidth, Inc. A tiempo completo

Job Summary

FLSmidth, Inc. is seeking a highly skilled Service Delivery Manager to join our Mexico Service Execution team. As a key member of our department, you will be responsible for providing field technical support to customers in Mexico and globally.

Key Responsibilities

  • Manage field service projects and contracts, ensuring timely delivery and high-quality results.
  • Lead and motivate a team of field specialists, providing technical and administrative support to ensure they are ready to perform services.
  • Develop and maintain strong relationships with customers, identifying opportunities to grow business and meet customer needs.
  • Collaborate with internal teams to ensure seamless delivery of services and meet customer expectations.
  • Provide regular reports to top management, ensuring key performance indicators (KPIs) are met.
  • Review and improve technical reports from field specialists, ensuring accuracy and quality.
  • Develop and implement strategies to improve team performance, safety, and customer satisfaction.

Requirements

  • Bachelor's degree in Engineering or Administration.
  • Fluent English language skills.
  • Experience in managing technical personnel and projects.
  • Strong leadership and communication skills.
  • Analytical and problem-solving skills.
  • Work ethics and integrity.

What We Offer

  • A diverse and inclusive work environment.
  • Opportunities for growth and professional development.
  • A competitive benefits package, including life insurance, health insurance, and a savings fund.
  • Generous vacation time and Christmas allowance.

About FLSmidth, Inc.

FLSmidth, Inc. is a leading supplier of engineering, equipment, and service solutions to the mining and cement industries. We are committed to creating sustainable solutions and reducing our environmental footprint.



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