Service Delivery Manager
hace 6 días
Job Summary
FLSmidth, Inc. is seeking a highly skilled Service Delivery Manager to join our Mexico Service Execution team. As a key member of our department, you will be responsible for providing field technical support to customers in Mexico and globally.
Key Responsibilities
- Manage field service projects and contracts, ensuring timely delivery and high-quality results.
- Lead and motivate a team of field specialists, providing technical and administrative support to ensure they are ready to perform services.
- Develop and maintain strong relationships with customers, identifying opportunities to grow business and meet customer needs.
- Collaborate with internal teams to ensure seamless delivery of services and meet customer expectations.
- Provide regular reports to top management, ensuring key performance indicators (KPIs) are met.
- Review and improve technical reports from field specialists, ensuring accuracy and quality.
- Develop and implement strategies to improve team performance, safety, and customer satisfaction.
Requirements
- Bachelor's degree in Engineering or Administration.
- Fluent English language skills.
- Experience in managing technical personnel and projects.
- Strong leadership and communication skills.
- Analytical and problem-solving skills.
- Work ethics and integrity.
What We Offer
- A diverse and inclusive work environment.
- Opportunities for growth and professional development.
- A competitive benefits package, including life insurance, health insurance, and a savings fund.
- Generous vacation time and Christmas allowance.
About FLSmidth, Inc.
FLSmidth, Inc. is a leading supplier of engineering, equipment, and service solutions to the mining and cement industries. We are committed to creating sustainable solutions and reducing our environmental footprint.
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