Technical Support Specialist
hace 7 días
About the Role
">This is a unique opportunity to join Blue Yonder's White Glove Support team as a Technical Support Specialist. In this role, you will be part of the Supply Chain execution squad and play a key part in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
">As a Technical Support Specialist, your primary responsibilities will include:
">- ">
- Providing functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases">
- Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities">
- Maintaining positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY's continued solutions">
- Documenting change control and publishing testing results transparently to the customer on a schedule">
- Bringing in new ideas for automation, re-use, and service improvements">
- Deep understanding of BY's evolving SaaS offerings, features and functionality deployed for testing customers">
- Engaging in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution).">
Requirements
">To be successful in this role, you will need to possess:
">- ">
- A minimum of 3+ years of Supply chain domain experience in warehouse management">
- A minimum of 3+ years of experience in the Software/SaaS industry">
- Experience with customer/client service and/or support in Supply Chain software solutions">
- Private/Public cloud management domain expertise">
Preferred Skills and Qualifications
">We are looking for candidates with strong technical skills, including:
">- ">
- Expertise in Database programming/Data Modeling using Oracle SQL and MS SQL">
- Strong knowledge of middleware (i.e. Weblogic, TomCat)">
- Proficiency in Java / J2EE concepts - JDBC, C++, and MOCA">
- Azure expertise in defect identification and log analysis for TMS and WMS">
- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)">
- Experience with Cycle, Jenkins Automation, or similar automated testing suite.">
- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.">
- Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations">
- Cloud Infrastructure - Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications">
What We Offer
">In return for your expertise, we offer a competitive salary and benefits package, including:
">- ">
- A supportive and dynamic work environment">
- Ongoing training and development opportunities">
- The chance to work with a leading technology company">
- A comprehensive benefits package">
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