Senior Telecom Operations Analyst
hace 2 semanas
At Travel + Leisure Co., we're redefining the travel industry by creating innovative experiences for millions of travelers worldwide. As a key member of our team, you'll play a vital role in shaping the future of travel.
Key Responsibilities:- Prepare equipment for new call center operations, including OS installation, LAN configuration, and user support.
- Configure telephony systems, including analog and digital telephony, IP telephony, and call recording.
- Liaise with telephony providers and carriers to ensure seamless operations.
- Escalate issues with telephony support providers and resolve technical problems.
- Implement and administer recording servers and configure virtual telephone extensions.
- Competitive salary: $30,000 - $35,000 per month.
- Comprehensive benefits package, including law benefits, Infonavit, Fonacot, and Christmas bonus.
- 50% vacation bonus and direct contract with RCI from day one.
- 13% grocery vouchers, dental insurance, life insurance, uniform vouchers, and 13% savings fund.
- 12 days of vacation, 1 personal day every 6 months, and 1 month's salary as a year-end bonus.
- Restaurant vouchers, major medical expense insurance, and internet and electricity subsidy.
- Advanced English language skills.
- Bachelor's degree in system engineering or related fields.
- 3 years of experience in technical support in a Windows environment, with knowledge of networks and Active Directory.
- At least 1 year of experience in a call center environment and 5 years of experience in telecomm administration.
At Travel + Leisure Co., we're committed to creating a diverse and inclusive environment where our associates can grow and thrive. If you're passionate about shaping the future of travel, join our global team and build a career where memories start with you.
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