Senior Customer Marketing Manager
hace 1 mes
Zendesk is seeking a skilled customer marketer to join our team. As a Customer Marketing Manager, you will be responsible for building and maintaining strong relationships with customers and cross-functional teams to find, tell, and promote inspiring customer stories.
Key Responsibilities:- Work cross-functionally to source and secure Zendesk customers to speak at global events
- Become an expert in our most impactful and unique use cases and build compelling speaking sessions that deliver these narratives to customers, prospects, and industry experts
- Contribute to creating a cohesive customer engagement program that unites the Zendesk customer voice with storytelling
- Partner with stakeholders in PR, PMM, Sales, and Success to expand our reference and engagement pipeline
- Help drive business by supporting the sales reference program at Zendesk
- Strong interpersonal skills to work closely with the customer marketing team, cross-functional partners, customers, and company leadership
- Team-player attitude—your enthusiasm will get others to participate in our programs and be our advocates within their teams
- Analytical experience to assist in regular reporting & success tracking
- Exceptional project management and prioritization skills - you'll be managing multiple timelines with different partners
- Customer-focused with enthusiasm & empathy for genuinely improving how businesses serve and engage people
- Collaborative teammate with excellent verbal and written communication skills
- 8+ years proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company
- 4+ years in customer marketing, or similar role
- Outstanding writing & editing capabilities, including exceptional grammar, punctuation, and spelling skills
- Professional proficiency in English
- Exceptional project management, prioritization, and attention to detail—you'll be managing multiple timelines with different stakeholders
- Knowledge and experience with marketing and CRM tools
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
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