Customer Marketing Manager

hace 2 semanas


Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo

Customer Marketing Manager - Global Events

We're seeking a skilled Customer Marketing Manager to join our team at Zendesk, Inc. in Mexico City. As a key member of our customer marketing team, you will be responsible for developing and executing customer-led sessions at global events, partnering with our sales and success leaders to identify and source customers for use in stories, videos, events, analyst engagements, and media opportunities.

Key Responsibilities:

  • Develop and oversee the creation & execution of customer-led sessions at global events (digital & in-person)
  • Partner with our global sales and success leaders to identify and source customers for use in stories, videos, events, analyst engagements, and media opportunities
  • Develop and promote content to increase visibility of customer proof points and stories throughout the organization
  • Partner with the Communications, Product Marketing, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency
  • Drive business and support sales through the contribution to managing the Zendesk sales reference program

Requirements:

  • 8+ years proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company
  • 4+ years in customer marketing, or similar role
  • Outstanding writing & editing capabilities, including exceptional grammar, punctuation, and spelling skills
  • Professional proficiency in English
  • Exceptional project management, prioritization, and attention to detail
  • Knowledge and experience with marketing and CRM tools
  • BA/BS required in Marketing, Business, or other related field

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).



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