Subscription Management Specialist

hace 7 días


Ciudad de México, Ciudad de México Monograph A tiempo completo

Monograph is a cutting-edge firm performance management platform for architecture and engineering practices. We are seeking a skilled Subscription Management Specialist to join our Customer Experience Team.

About the Role:

This part-time, hourly position requires a commitment of 24 hours per week, with flexibility on how those hours are distributed across the work week. The role offers potential for transition to a full-time contract position in the future.

Key Responsibilities:
  • Renewal Management: Timely customer communications for subscriptions due to renewal, answering questions about pricing, tier options, and tracking outcomes.
  • Conversion Campaigns: Execute against marketing campaigns to encourage customers to switch from monthly to annual plans using personalized messages and offers based on customer segmentation and account notes.
  • Cancellations: Track notes from customers on cancellations to anticipate and highlight trends.
Required Qualifications:
  • Must be able to work in EST or CST timezone.
  • 3+ years experience in SaaS sales or account management, with exposure to upselling and cross-selling.
  • Goal-oriented mindset, backed by solid project management capabilities.
  • Proven ability to work independently and collaboratively, with strong attention to detail and professionalism.
Estimated Salary:

$40-$60 per hour, based on experience.

About Monograph:

We're an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.

Innovative engineering and product culture

Early-stage well-funded company

Inclusion and diversity as a company priority

Dental & vision coverage for employees and families

New laptop & equipment

Wellness Stipend



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