Subscription Management Specialist
hace 7 días
Monograph is a cutting-edge firm performance management platform for architecture and engineering practices. We are seeking a skilled Subscription Management Specialist to join our Customer Experience Team.
About the Role:This part-time, hourly position requires a commitment of 24 hours per week, with flexibility on how those hours are distributed across the work week. The role offers potential for transition to a full-time contract position in the future.
Key Responsibilities:- Renewal Management: Timely customer communications for subscriptions due to renewal, answering questions about pricing, tier options, and tracking outcomes.
- Conversion Campaigns: Execute against marketing campaigns to encourage customers to switch from monthly to annual plans using personalized messages and offers based on customer segmentation and account notes.
- Cancellations: Track notes from customers on cancellations to anticipate and highlight trends.
- Must be able to work in EST or CST timezone.
- 3+ years experience in SaaS sales or account management, with exposure to upselling and cross-selling.
- Goal-oriented mindset, backed by solid project management capabilities.
- Proven ability to work independently and collaboratively, with strong attention to detail and professionalism.
$40-$60 per hour, based on experience.
About Monograph:We're an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
Innovative engineering and product culture
Early-stage well-funded company
Inclusion and diversity as a company priority
Dental & vision coverage for employees and families
New laptop & equipment
Wellness Stipend
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