Multilingual Hospitality Professional

hace 3 semanas

Xico, México Bsb-Jll - Lasalle Services, Mex A tiempo completo

We are currently seeking a highly skilled Multilingual Hospitality Professional to join our team at Bsb-Jll - Lasalle Services, Mex.

**About the Role:**

This role is responsible for delivering an exceptional client experience through enhanced engagement, proactive communication, and high-touch service.

The ideal candidate will possess a strong hospitality mindset, excellent verbal and written communication skills, and the ability to communicate professionally at all levels.

**Key Responsibilities:**

Greet associates, visitors, or other service partners when they enter the space or in passing. Provide visitor management support when necessary, warm welcome, greeting, familiarizing guests with the site and amenities; escorting when necessary.

Support Client HR with new hire onboarding; conduct bi-weekly site tours and participate in Welcome Week and orientation.

Be attuned with associates, build meaningful relationships, and develop trusted advisor status with associates.

Provide intuitive workplace delivery, anticipating associates needs.

Assist Community Ambassador in any related duties throughout the day.

Manage front desk, day users, and visitor check-in and check-out process.

Assist with HR Team and Building Administration in parking pass distribution and record retention.

Resolve problems associated with all building services including janitorial, mailroom handling incoming and outgoing mail, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

Conduct daily site walks to assess site and floor conditions.

Liaise and work collaboratively with associates and OP, FM, Engineering, Project Mgmt, etc., and vendors to support the functionality of the workspace - One Team.

Support data collection, analysis, and reporting to ensure alignment with the Clients' goals and objectives.

Assist with logistics for the common area pantry services, to include ensuring timely delivery, upkeep of inventory, assisting with check-in of catering services.

Manage receptionist services, kitchen, and office supplies, reorder stock as needed.

Identify and report any issues affecting the space or workplace experience.

Provide support for booking conference rooms, triaging associate requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, room set up and signage.

Conduct daily conference room inspections at least 20 minutes prior to the start of the meeting to ensure client readiness and to proactively address issues regarding equipment functionality, furniture set up, and state of repair.

Create opportunities to touch base with the event point of contact to proactively address any concerns prior to the event start time.

Assists with meeting room, space, and Audio-Visual equipment setup.

Maintains inventory of products needed for events, office supplies, etc. in a manner consistent with sustainability measures taken by both JLL and client and adhering to a 'less is more' practice to avoid clutter and unnecessary spends.

Issues temporary badges and provide information about the building and area.

**Desired Experience and Technical Skills:

- 3 years prior experience in hospitality, tourism, events operations property management, or related professions.

- Hospitality mindset focused.

- Excellent verbal and written communication skills, ability to communicate professionally at all levels.

- Meticulous with strong organizational and time management skills.

- Attention to detail.

- Strong interpersonal skills and highly collaborative.

- Conduct and actively participate in video conferencing meetings effectively.

- Proficiency with Microsoft Office and Google Suite.

- Fluent in English and Spanish.

**Salary:** The estimated annual salary for this role is approximately $540,000 MXN ($27,000 USD), based on industry standards and location.

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