Multilingual Customer Support Representative
hace 1 semana
We are seeking a highly skilled Multilingual Customer Support Representative to join our team at Percepta International. This role offers a unique opportunity to work with a dynamic and growing company, delivering exceptional customer experiences to clients around the globe.
About the JobThis position is responsible for providing top-notch support to customers via various communication channels, including phone, email, and chat. As a Multilingual Customer Support Representative, you will be the face of Percepta International, ensuring that every interaction is professional, courteous, and effective.
Key Responsibilities- Provide prompt and accurate responses to customer inquiries, resolving issues efficiently and effectively.
- Utilize strong communication skills to build rapport with customers, addressing their concerns and needs in a timely manner.
- Work collaboratively with internal teams to resolve complex customer issues, escalating situations as necessary.
- Maintain accurate records of customer interactions, ensuring data integrity and compliance with company standards.
To succeed in this role, you will need:
- A high school diploma or equivalent required; one year of customer service experience preferred.
- Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
- Excellent problem-solving skills, with the ability to think critically and make sound judgments.
- Proficiency in multiple languages, with a focus on English (required) and Spanish (preferred).
In exchange for your expertise and dedication, we offer a competitive compensation package, including:
- An estimated salary of $13.50 per hour, based on industry standards and location.
- A comprehensive benefits program, including medical, dental, and vision coverage.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- A supportive and inclusive work environment that values diversity, equity, and inclusion.
Established in 2000, Percepta International has grown into a leading provider of contact center services, delivering exceptional customer experiences to clients across the globe. Our core values – Culture of Service, Teamwork, Respect, Proactive, Career Growth, and Diversity – guide everything we do, from hiring and training to client delivery and beyond.
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