Customer Support Backoffice Operations Specialist

hace 3 semanas


Xico, México Feverup A tiempo completo

We are looking for a skilled professional to join our Sales Operations team at Fever. As a Backoffice Operations Specialist, you will be responsible for managing our internal Back Office system, creating and managing plans that enter our platform, and ensuring the correct performance of our plans through weekly database queries.

Additionally, you will coordinate with different teams to carry out necessary changes in the marketplace configuration and their experiences, maintain and manage integration by APIs, monitor and keep updated the content of the Fever marketplace, and attend weekly meetings with the different departments.

**Key Responsibilities:**

  • Management of internal Back Office system
  • Creation and management of plans that enter our platform
  • Weekly control of database queries
  • Coordination with different teams
  • Maintenance and management of integration by APIs
  • Monitoring and updating the content of the Fever marketplace

**Requirements:**

  • Fast learner with good information retention and multitasking skills
  • Ability to work under pressure and manage high demand peaks
  • Good social skills and management of interpersonal relationships
  • High level of English and Spanish
  • +2 years in similar roles
  • Decisive person with ability to react quickly and problem management
  • Fluency and good management of Microsoft Office and software tools

**What We Offer:**

  • Attractive compensation package
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in the heart of the city in CDMX. Home-office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with
  • Private health insurance
  • Gympass membership
  • 20 days of annual leave
  • Free food and drinks in our kitchen


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