Operations Support Specialist

hace 3 semanas


Xico, México Citi A tiempo completo
Job Title: Operations Support Specialist

The Operations Support Specialist plays a vital role in providing day-to-day operations support to Citi's clients. This entry-level position is responsible for maintaining records, storing and retrieving documents, and performing account maintenance tasks. The successful candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

Key Responsibilities:
  • Resolve customer inquiries and escalate issues as needed, providing efficient and effective customer service
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations
  • Communicate daily with management on productivity, quality, and availability, as well as provide written and oral communications to supported business areas
  • Facilitate training and answer staff questions within the department as needed
  • Support a diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice and precedence, escalating as needed
Qualifications:
  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of dispute processes
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills
Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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