Human Resources Business Partner

hace 1 semana

Ciudad de México, Ciudad de México Zebra A tiempo completo

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Overview

We're looking for a talented HR Services Representative, Jr. to join our team at Zebra Nation. As a key member of our HR Service Center, you will provide excellent, in-depth knowledge of company benefits, HR policies, procedures, and programs to employees.

Responsibilities:
  • Serve as the first point-of-contact for current and former employees' questions on HR policies and/or processes.
  • Maintain a working knowledge of HR processes to answer customers' questions.
  • Receive employees through the HR Service Center.
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
  • Alert Senior HR Service Members when there is confusion or absence of information to answer.
  • Work closely with the payroll and benefit departments and subject matter experts in HR to resolve employee problems.
  • Follow through to ensure that each case is fully resolved.
  • Utilize different HR systems such as Service Now, ADP, Oracle Cloud to answer employee questions.
  • Document all communication within the HR Service Center's case management software application.
  • Proactively identify opportunities for process improvements and engage with Senior HR Service Members to drive changes.
  • Maintain employee records, acting as a 'system administrator' for the HR system.
  • Administer key HR processes, including starter and leaver processes and contractual amendments.
  • Assist HR team members and line managers in preparing offer letters, coordinating acceptances, tracking key activities, and managing the onboarding process.
Requirements:
  • Requires a high school diploma or GED; degree a plus.
  • Minimum 2 years of previous experience in a customer-facing environment preferred, with serviceNow and HR experience.
  • Excellent verbal and written communication skills.
  • Team player.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Possess a professional and friendly attitude and be able to develop a rapport with employees via email, phone, and in person.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Ability to assess employee issues and apply the appropriate procedure, policy, or define escalation points.
  • Ability to learn and navigate new software quickly.
  • English compulsory and other languages a plus (Portuguese).
Benefits and Salary Information

This role offers a competitive salary of $55,000 per year, depending on location, experience, and qualifications. In addition to a comprehensive compensation package, you'll enjoy benefits that support your overall well-being, including health insurance, retirement savings, and paid time off.

About Us

Zebra is a forward-thinking company that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

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