Collections Operations Specialist
hace 3 semanas
The Collections Specialist role at Citi involves performing moderately complex and varied assignments with a focus on quality of execution. As a key member of the team, you will work with limited supervision, servicing an expansive array of products and services. The successful candidate will demonstrate technical and administrative expertise, applying specialized functional area skills and basic knowledge, including underlying professional and technical principles or standards.
Key Responsibilities
- Uses advanced negotiation skills to resolve escalated calls and High Risk situations.
- Coaches and trains lower-level Collectors and new team members to ensure knowledge sharing and skill development.
- Prioritizes workflow to identify process improvements and enhance operational efficiency.
- Interprets procedures and instructions to resolve problems, choosing among alternatives to find effective solutions.
- Works under limited supervision, supporting an extensive range of products and services.
- Demonstrates technical and administrative expertise, applying specialized functional area skills and basic knowledge.
- Understands how duties relate to others in the team and how the unit integrates with other functions to achieve operational goals.
Requirements
- Previous Collections experience is preferred, with a focus on work under pressure, decision-making, problem-solving, and negotiation.
- Prior work experience provides a basic knowledge of activities, policies, and procedures in the work area.
- 1-3 years of experience is desired.
Education
A High School diploma or equivalent is required.
Job Family Group
Operations - Collections Default
Job Family
Core Collections
Time Type
Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting
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