Claims Resolution Specialist

hace 3 semanas


Ciudad de México, Ciudad de México AIG A tiempo completo

American International Group, Inc. (AIG) is a leading global insurance organization.

As a Claims Analyst II, you will play a critical role in investigating, evaluating, negotiating, and settling complex claims cases.

About the Role

Your primary responsibility will be to collect and analyze data according to policy application and/or contract provisions.

You will determine whether to accept or deny a claim based on all documentation received.

Typical claims include policy cancellations due to non-payment and denial letters.

Your Contribution at AIG

You will handle a monthly average of 45 new claims and 135 outstanding claims according to the staffing model.

Key Responsibilities:
  • Utilize acceptable investigation claims handling and settlement techniques to achieve cost-effective and timely closure results.
  • Obtain, review, and analyze documentation, policy provisions, and other records as necessary.
  • May require additional contact with other parties, such as employers, claimants, and third parties.
  • Provide timely service throughout the life of the claim by meeting all service level agreements.
  • Maintain accurate system data and documentation by collecting, recording, analyzing, and summarizing information.
  • Determine and timely set appropriate reserves within authority limits.
  • Identify subrogation opportunities and fraud potential and make appropriate referrals.
  • Manage key claims handling enquiries, coverage determination, quantum analysis, and legal liability assessment.
What We're Looking For

We're seeking an experienced adjuster with a strong background in handling lower-level complexity claims.

You should be able to prioritize and multi-task effectively in a fast-paced environment.

You should also be able to communicate information clearly and concisely both verbally and in writing.

A basic knowledge of legal, regulatory, and litigation requirements is also necessary.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.



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