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Senior Collections Specialist

hace 2 meses

Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

**Job Overview**

Johnson Controls is seeking a highly skilled Senior Collections Specialist to join its team. As a key member of the ITC operations team, this role will play a critical part in ensuring the timely payment of invoices and identifying high-risk customers.

**Key Responsibilities**

  • Coordinate collections calls for accounts that are past due
  • Analyze risk by comparing credit limits to open balances
  • Minimize exposure for high-risk customers
  • Identify disputes on accounts and escalate to the resolver
  • Send welcome information to new accounts
  • Complete credit inquiries for customers
  • Inactivate dormant accounts
  • Prepare accounts for litigation
  • Prepare aging reports and reprint invoices
  • Other duties as assigned
  • Prepare Bad Debt Reserve analysis

**Requirements**

  • Bachelor's degree in a relevant field
  • Advanced English language proficiency
  • Prior experience in collections and risk assessment
  • Demonstrated ability to complete assignments to their completion
  • Provide excellent customer service
  • Establish and maintain effective working relationships with employees and managers
  • Proactively establish and maintain effective working team relationships with all support departments
  • Proficient in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook

**Johnson Controls is an equal opportunity employer**