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Customer Success Engineer

hace 2 meses


Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Engineer to join our team at Hitachi Vantara Corporation. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing expert technical guidance and support.

Key Responsibilities
  • Design and implement innovative technical processes to ensure customers experience a maximum return on their investment.
  • Develop in-depth knowledge of Enterprise Access Management and Privileged Access Management solutions.
  • Make recommendations to improve the effectiveness and efficiency of our products for customers.
  • Partner with Product Management to share the roadmap and new feature functionality with the Customer Success team.
  • Create and maintain customer-facing "Best Practices" for product features.
  • Provide technical and application expertise for customers to support post-sales adoption of products and services.
  • Address all product and application-related queries, concerns, and problems in a timely manner.
  • Assist in the advanced training of customers to effectively use client products and services.
  • Establish and document new best practices and share them with customers and internal stakeholders.
  • Provide customer feedback to Product Development & Management to help identify potential new features and product enhancements.
  • Create content and documentation for customer-facing roles and the customer community.
  • Serve as a solution expert in public-facing customer programs such as webinars and industry events.
  • Visit customers to ensure solutions are functioning optimally and advise on potential opportunities for improvement.
  • Document activity in relevant systems to manage and report productivity.
What We Offer

At Hitachi Vantara Corporation, we offer a collaborative environment where you can expand your skills by working with a diverse team of highly talented individuals. We prioritize work-life balance, offering flexible work schedules and a range of benefits to support your professional and personal ambitions.

We are committed to helping our clients achieve their digital transformation goals, and we believe that our employees are the key to our success. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.