Customer Experience Architect

hace 1 semana


Ciudad de México, Ciudad de México AireSpring A tiempo completo

AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions.

The company delivers next-generation communications solutions including AireContact, AirePBX - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.

AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program."

AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.

Job Description

We are seeking a talented, entrepreneurial Customer Portal Architect to lead the portal evolution of our new AI-based ITSM customer portal, AIreCONTROL.

This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The successful candidate will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring's innovative portal, AIreCONTROL.

The Candidate Will Collaborate with Cross-Functional Teams

  • Product managers
  • Operational leaders
  • Customer focus groups
  • Partner focus groups
  • Developers
  • UX designers

The Architect responsibilities include roadmap, CX embedded strategy for online experience, planning and monitoring product releases and ensuring deliverables are met with the highest quality.

The salary for this position is estimated to be around $100,000 per year, depending on location and experience.

The ideal candidate will have a proven track record of designing user interfaces for web-based applications, a strong understanding of user-centered design principles and methodologies, and excellent communication and collaboration skills.



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