Senior Oracle Support Manager

hace 3 semanas


Xico, México Oracle A tiempo completo
Job Title: Principal Service Delivery Management Consultant

As a Principal Service Delivery Management Consultant at Oracle, you will be responsible for developing and managing the Oracle Support relationship with a designated large account or a small number of medium accounts. Your primary goal will be to maximize the customers' use of Support Services, drive high degrees of satisfaction and referenceability, and protect and enhance Support revenue streams.

Key Responsibilities:
  • Represent the customer as a single point of contact within Oracle, managing the contract or delivery engagement as defined by Oracle Service Support (OSS).
  • Develop and maintain relationships with senior management across lines of business and third parties.
  • Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.
  • Advise the account on the effective and efficient use of Oracle support services and products, tools, systems, interfaces, and procedures.
  • Assure and improve the quality of the service, and maintain accurate account information.
  • Assist in the renewal of Support contracts, and contribute to pre-sales activities.
  • Communicate opportunities for customers to engage with Oracle, such as technical events and business seminars.
Requirements:
  • Leading contributor individually and as a team member, providing direction and mentoring to others.
  • Work is non-routine and very complex, involving the application of advanced technical/business skills in the area of specialization.

Career Level - IC4



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