Technical Consulting Engineer

hace 3 días

Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo
Join Our Team of Technical Experts

We are seeking a highly skilled Technical Consulting Engineer to join our team at Cisco Systems, Inc. As a key member of our Server Virtualization Technical Services Team, you will work closely with our global set of engineers to provide technical support to customers and partners.

Key Responsibilities:

  • Provide technical support to customers and partners on a wide range of products and protocols.
  • Collaborate with other teams, including account teams, developers, and supply chain, to resolve complex technical issues.
  • Develop and maintain technical documentation, including Methods Of Procedure (MOP) and action plans.
  • Participate in beta support and drive successful new product introduction in partner labs and customer live networks.
  • Perform ad hoc analyses and tasks as assigned.

Requirements:

  • 4+ years of experience in the telecom industry or equivalent education.
  • Expertise in Linux/Solaris/Unix on x86 server platforms.
  • Experience with virtual environments, such as VMWare, KVM, or Hyper-V.
  • Strong understanding of IP-related protocols, including TCP/IP, UDP, VLANs, and general Routing and Switching protocols.
  • Experience with scripting and automation tools/languages.
  • Clear understanding of Virtual Network Functionality.
  • Strong written and verbal communication skills.
  • Experience with high availability service provider or data center environments and remote customer support.
  • Work experience that includes system design, configuration management, development, and deployment of virtual services in multiple environments.

Desired Skills:

  • Cisco, Microsoft, and VMware certifications.
  • HP, IBM, or Dell server support.
  • Specific knowledge of products within Cisco's Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching portfolios.

Why Cisco?

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays, and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple-haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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