Technical Consulting Engineer
hace 1 día
About the Role
We're seeking a skilled Technical Consulting Engineer to join our Global Technical Center in the Customer Experience - Support Services organization. As a key member of our team, you'll play a critical role in helping customers deploy and operate their networks while applying advanced troubleshooting techniques to resolve complex issues.
Key Responsibilities
As a Technical Consulting Engineer, you'll be responsible for:
- Providing expert-level technical support to our customers, including remote interactions and on-site visits.
- Applying advanced troubleshooting techniques to identify and resolve complex network issues.
- Collaborating with engineering and development teams to resolve customer problems and improve our technical capabilities.
- Developing and delivering training programs to help new hires get up to speed on our technical solutions.
- Creating technical content, such as tutorials and how-to videos, to support our developer community.
Requirements
To be successful in this role, you'll need:
- A Bachelor's degree in a related field, such as Information Science, Computer Science, or Engineering.
- Professional experience in a related field, with a strong focus on network engineering and troubleshooting.
- Excellent written and verbal communication skills, with the ability to present complex technical information to both technical and non-technical audiences.
- Strong analysis and problem-solving skills, with the ability to identify and resolve complex network issues.
- Hands-on experience with Cisco and other vendors' products and solutions, including network management protocols and server virtualization.
Desired Skills and Certifications
We're looking for candidates with a strong background in network engineering and troubleshooting, including:
- Experience with API-based technologies and programming skills in Python and scripting.
- Hold a CCNA, Cisco Devnet Associate, or CCNP Enterprise certification.
- Knowledge of Nexus platforms, STP, VPC, FabricPath, and network management protocols.
What We Offer
As a Technical Consulting Engineer at Cisco, you'll have the opportunity to work on complex technical challenges, collaborate with a talented team of engineers and developers, and develop your skills and expertise in a fast-paced and dynamic environment.
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