Technical Consulting Engineer
hace 14 horas
About Cisco
We're a global leader in networking and cybersecurity, passionate about making a difference in the world. Our team is dedicated to delivering innovative solutions that drive business outcomes and improve lives.
Job Summary
We're seeking a highly skilled Technical Consulting Engineer to join our Firepower Security team. As a key member of our team, you'll provide technical support for Cisco security products, handle complex technical issues, and collaborate with other engineers to drive quicker resolution.
Key Responsibilities
- Provide technical support for Cisco security products to customers, partners, and internal teams.
- Handle a wide range of technical support problems, from simple fixes to sophisticated troubleshooting and problem resolution.
- Apply lab setups to recreate and tackle problems.
- Submit complete and correct defect reports.
- Work with minimal direction and exercise judgment to resolve issues.
- Collaborate with other TAC engineers to drive quicker resolution.
Requirements
- Fundamental working knowledge of the networking industry, products, and protocols.
- Experience with at least two of the following network security products, protocols, and solutions: Cisco ASA firewalls, FTD, Firepower, FMC, Cisco IOS Firewall, Clustering, Cisco Security Manager, Microsoft Active Directory, Linux, Unix, Wireshark, and server and appliance virtualization.
- BS in a technical field or equivalent 5+ years of related experience.
- CCNP, CCNP Security, or CCIE Certification desired.
What We Offer
Cisco Services strives to bring value to our customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for customers, partners, employees, and shareholders.
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