Senior IT Technician
hace 3 semanas
Key Responsibilities:
- Configure desktops with the company's image.
- Document all activities in the ticket tool and follow up on tickets throughout their lifecycle.
- Install computer peripherals including monitors, mice, keyboards, and Dock stations.
- Fix hardware problems and generate warranties with equipment manufacturers when necessary.
- Ensure compliance with processes outlined in the project's global contract.
- Identify process improvements and contribute to enhancing service delivery.
- Serve as the point person for projects, initiatives, rollouts, and onboarding new team members.
- Share knowledge, provide guidance, and train other team members and end-users.
- Communicate with Managers to identify and address issues.
- Collaborate with the IT Service Delivery Coordinator to address user concerns and suggest improvements.
- Provide onsite incident resolution for hardware, software, and networking issues.
- Act as the leader of a small group of IT support engineers.
- Respond promptly to communication requests.
- Troubleshoot network printers.
- Ensure compliance with the PC Refresh process.
- Diagnose problems by asking targeted questions and guiding users with step-by-step instructions.
- Keep ServiceNow Incidents, tasks, and PC inventory up to date.
Required Skills and Qualifications:
- Proficiency in networking concepts.
- Strong knowledge of Windows 7, 10, and 11.
- Experience with ServiceNow and Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Familiarity with Microsoft Outlook, Teams, and SCCM.
- Hands-on experience in hardware support for PCs, laptops, mobile devices (iPhone and Android), and printers.
- Education and Experience:
- Bachelor's degree in computer science, Information Technology, or related field preferred.
- 4+ years of experience in technical support roles.
Benefits:
- Salario: $30,000.00 -40,000 MXN brutos
- Prestaciones de ley (vacaciones, prima vacacional, aguinaldo, IMSS)
- Vales de despensa: $1,000 MXN
- Estructura de bonos
- Horario laboral de lunes a viernes de 9:00-6:00
- Programas de entrenamiento y desarrollo profesional.
Job Type: Full-time
Salary: $30,000.00 - $40,000.00 per month
Work Schedule: Monday to Friday
Prestaciones: Estacionamiento gratuito, Vales de despensa
Compensation Types: Bono de asistencia
Work Location: On-site employment
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