IT Enterprise Solutions Manager

hace 4 días


Monterrey, Nuevo León, México British American Tobacco A tiempo completo

Transforming Business at Scale

British American Tobacco is driving innovation and growth across multiple categories. To achieve this, we're seeking a skilled IT Enterprise Solutions Manager to lead our SAP Service Operations team in Monterrey.

Key Responsibilities:

  • Ensure stable support operations and service delivery of Global Enterprise Solutions systems within a DevOps environment.
  • Support daily service operations in the Americas region and work alongside BAT's key strategic suppliers.
  • Lead day-to-day service operations for Global Enterprise applications, including incident management, triaging, and system monitoring.
  • Work closely with global service lines and regional SLMs on operational issues and customer concerns.
  • Ensure alignment to BAT's global Target Operating Model processes and standardized ITIL IT Service Management processes.

Requirements:

  • 6-8 years' post-graduate experience in managing sophisticated IT services environments.
  • Experience in SAP ERP systems, including functional or technical expertise.
  • Knowledge of standard process IT Service Management best practices (ITIL) and confirmed IT operations and service line management experience.
  • Vendor and service management experience, with the ability to work independently and drive outcomes through suppliers.

What We Offer:

  • A market-leading annual performance bonus (subject to eligibility).
  • A range of benefits, including diverse health plans, work-life balance initiatives, transportation support, and a flexible holiday plan.
  • Access to online learning platforms and personalized growth programs to nurture leadership skills.

Why Join BAT?

We're a Global Top Employer, certified for offering excellent employee conditions. We champion collaboration, inclusion, and partnership as the bedrock of our values. We foster an environment where every individual can thrive, regardless of factors such as gender, sexual orientation, or background.



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