IT Enterprise Solutions Manager

hace 4 semanas


Monterrey, Nuevo León, México British American Tobacco A tiempo completo

Transformative Opportunity for IT Enterprise Solutions Expert

About British American Tobacco

We are a leading multinational tobacco company with a rich history of innovation and growth. Our mission is to decrease the health impact of our industry, and we are committed to creating a better future for our customers, employees, and stakeholders.

Job Summary

We are seeking an experienced IT Enterprise Solutions expert to join our team in Monterrey, Mexico. As a key member of our Global Enterprise Solutions team, you will be responsible for ensuring stable support operations and service delivery of our Global Enterprise Solutions systems within a DevOps environment.

Key Responsibilities

  • Lead day-to-day service operations for Global Enterprise applications in the Americas region, including incident management, triaging, and major incident management.
  • Work closely with global service lines and regional SLMs on operational issues and customer concerns.
  • Ensure alignment to agreed BAT global Target Operating Model (TOM) processes and standardized ITIL IT Service Management processes.
  • Implement risk management processes and take timely actions to ensure effective evaluation of business risks and issues related to operational incidents.
  • Partner with vendors and service providers to ensure high-quality provision of services to BAT.

Requirements

  • 6-8 years' post-graduate experience in managing sophisticated IT services environments.
  • Experience in SAP ERP systems, including functional and technical expertise.
  • Knowledge of standard process IT Service Management best practice (ITIL) and confirmed IT operations and service line management experience.
  • Vendor and service management experience, with ability to work independently and drive outcomes through suppliers.
  • Excellent communication and engagement skills, with ability to articulate clearly and concisely.

What We Offer

  • A market-leading annual performance bonus (subject to eligibility).
  • A range of benefits, including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
  • Access to online learning platforms and personalized growth programs to nurture your leadership skills.
  • A transformative environment that prioritizes continuous improvement and prepares for ongoing changes.

Why Join BAT?

We are a Disability Confident Employer and are committed to creating an inclusive environment where everyone can thrive. We recognize that our strength lies in embracing talent from all walks of life and empowering us to develop our culture of inclusivity and better achieve our business objectives.



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