Network Service Coordinator
hace 4 días
At Assurant, we're dedicated to providing exceptional service to our business partners. As a Network Service Coordinator, you'll play a crucial role in ensuring the availability and performance of our service network nationwide.
Key Responsibilities- Maintain high coverage rates and quality of network services to meet area objectives.
- Promote cost-effective solutions by qualifying the network and building strong partnerships with providers.
- Negotiate values and volumes to reduce costs and improve process efficiency.
- Support commercial areas with network information and facilitate visits to service centers.
- Mediate conflicts between internal areas and the network, identifying improvement points and suggesting relationship maintenance or accreditation.
- Visit service centers to strengthen partnerships, propose actions that reinforce brand identity, and analyze new product frameworks regarding network availability.
- Analyze and approve reimbursements applied on the service network.
- Ensure individual development of the Services team, stimulating their performance improvement to deliver planned results.
- University graduate in Mechanical or Industrial Engineering, or Administration.
- 5 years of experience in managing service networks and suppliers/service providers (OEM/Retailer/Brand).
- Desirable: Knowledge of continuous improvement processes and root cause analysis for problem-solving.
- People management, advanced negotiation skills, resilience, and fluency in English.
- Hybrid work arrangement with mandatory 2 days of office attendance.
- Competitive salary range of $35,000 - $50,000 per month.
- Additional benefits and a dynamic work environment.
Remote hybrid work in Ciudad de México, CDMX.
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