Network Service Coordinator

hace 4 días


Xico, México Assurant A tiempo completo
About This Role

At Assurant, we're dedicated to providing exceptional service to our business partners. As a Network Service Coordinator, you'll play a crucial role in ensuring the availability and performance of our service network nationwide.

Key Responsibilities
  • Maintain high coverage rates and quality of network services to meet area objectives.
  • Promote cost-effective solutions by qualifying the network and building strong partnerships with providers.
  • Negotiate values and volumes to reduce costs and improve process efficiency.
  • Support commercial areas with network information and facilitate visits to service centers.
  • Mediate conflicts between internal areas and the network, identifying improvement points and suggesting relationship maintenance or accreditation.
  • Visit service centers to strengthen partnerships, propose actions that reinforce brand identity, and analyze new product frameworks regarding network availability.
  • Analyze and approve reimbursements applied on the service network.
  • Ensure individual development of the Services team, stimulating their performance improvement to deliver planned results.
Requirements
  • University graduate in Mechanical or Industrial Engineering, or Administration.
  • 5 years of experience in managing service networks and suppliers/service providers (OEM/Retailer/Brand).
  • Desirable: Knowledge of continuous improvement processes and root cause analysis for problem-solving.
  • People management, advanced negotiation skills, resilience, and fluency in English.
What We Offer
  • Hybrid work arrangement with mandatory 2 days of office attendance.
  • Competitive salary range of $35,000 - $50,000 per month.
  • Additional benefits and a dynamic work environment.
Location

Remote hybrid work in Ciudad de México, CDMX.


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