Customer Service Team Leader
hace 2 semanas
As a Customer Service Team Leader at Johnson Controls, you will be responsible for ensuring the timely and accurate processing of orders to meet revenue targets. You will oversee the setup and management of team members, motivating and developing them to achieve departmental goals.
Main Responsibilities:
- Receiving and processing customer orders through various channels, including phone, mail, fax, and EDI
- Verifying product and quantity orders, as well as delivery dates and addresses
- Checking price agreements and delivery terms
- Inputting orders into SAP and checking product availability
- Sending order confirmations to customers and processing orders to the warehouse
- Working with Credit Control to release orders on credit block
- Providing necessary documentation, such as transport and customs information
- Monitoring customer backorders and maintaining planned shipping days
- Handling customer order cancellations and call-off orders
- Coordinating with Credit Control for orders on credit-hold
Requirements:
- Secondary education degree or equivalent professional experience in Customer Service
- Minimum 3 years of experience in a leadership role
- Strong process knowledge in order entry and order management
- MS-Office skills
- C1 level of English
- Analytical skills
- Ability to develop and learn, with strong communication and teamwork skills
Johnson Controls is an equal opportunities employer and does not request pregnancy or HIV testing as a requirement for admission, permanence, or promotion.
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