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Customer Service Director

hace 2 meses


Monterrey, Nuevo León, México Optimas Solutions A tiempo completo
{"title": "Customer Service Manager", "description": "Job Summary

Optimas Solutions is seeking a highly skilled Customer Service Manager to oversee the day-to-day operations of our customer service team. This is a key leadership role that requires a strong focus on delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage a team of customer service representatives to ensure excellent customer service and meet performance metrics.
  • Develop and implement policies and procedures to improve customer satisfaction and loyalty.
  • Monitor customer interactions and provide coaching and feedback to representatives to improve their performance.
  • Analyze customer data and feedback to identify trends and make recommendations for improvements to the customer experience.
  • Collaborate with internal departments to resolve customer issues and improve overall customer satisfaction.
Requirements
  • 5+ years of experience in customer service management, preferably in a B2B enterprise environment.
  • Proven track record of building, leading, and scaling customer service teams.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Proficiency in ERP systems, preferably Oracle.
What We Offer

At Optimas Solutions, we offer a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applications from diverse candidates.

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