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Customer Service Representative

hace 2 meses


Guadalajara, Jalisco, México Siemens Mobility A tiempo completo

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Siemens Mobility. As a key member of our customer support team, you will be responsible for executing daily transactions and providing exceptional customer service.

Key Responsibilities:

  • Process warranty and excess returns
  • Process credits and debits
  • Process special and sample orders
  • Generate quotes in SAP
  • Process internal orders (NOI's)
  • Process tax credits and debits
  • Provide status for backorder for selected customer accounts
  • Pull/push orders
  • Urgent orders management
  • Provide resolution to customer inquiries

Requirements:

  • Associates degree in a related discipline
  • 2+ years of practical customer support experience
  • Strong verbal and written communication skills: fluent English required
  • SAP experience strongly desired
  • Salesforce experience strongly desired
  • Working knowledge of Microsoft Office
  • High level of accuracy and attention to detail
  • Demonstrated ability to address customer inquiries/escalations
  • Demonstrated logical reasoning, situational, and time management while presenting a positive attitude with customers and co-workers
  • High level of professionalism and excellent customer service skills
  • Must be a self-starter and work independently of immediate supervision

About Siemens Mobility:

We are a leading provider of innovative mobility solutions, and we are committed to making a positive impact on the world. Our team is dedicated to delivering exceptional customer service and support, and we are seeking a talented individual to join our team.