Auth0 Developer Support Engineer
hace 6 días
About the Role:
The Customer Identity Cloud Developer Support Engineer position at Okta is an exciting opportunity for a knowledgeable and articulate technical specialist to join our team. As a key member of our support organization, you will be responsible for providing exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Auth0 by Okta platform.
Responsibilities:
- Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers.
- Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
- Reviewing code/script using Auth0 by Okta API and SDKs, to reproduce issues.
- Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0by Okta's public APIs.
- Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues.
- Deliver against customer experience targets.
Requirements:
- 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
- Demonstrated ability to program in Javascript and one statically typed language (C#, Java).
- Experience supporting Single Page Applications and modern web applications built using frameworks like React, Angular, Vue, Spring, ASP .NET, ASP .NET Core.
- Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
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