Auth0 Developer Support Engineer

hace 6 días


Ciudad de México, Ciudad de México Okta, Inc. A tiempo completo

About the Role:

The Customer Identity Cloud Developer Support Engineer position at Okta is an exciting opportunity for a knowledgeable and articulate technical specialist to join our team. As a key member of our support organization, you will be responsible for providing exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Auth0 by Okta platform.

Responsibilities:

  1. Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers.
  2. Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
  3. Reviewing code/script using Auth0 by Okta API and SDKs, to reproduce issues.
  4. Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0by Okta's public APIs.
  5. Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues.
  6. Deliver against customer experience targets.

Requirements:

  1. 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
  2. Demonstrated ability to program in Javascript and one statically typed language (C#, Java).
  3. Experience supporting Single Page Applications and modern web applications built using frameworks like React, Angular, Vue, Spring, ASP .NET, ASP .NET Core.
  4. Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.


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