Technical Support Specialist, Auth0

hace 2 semanas

Ciudad de México, Ciudad de México Okta, Inc. A tiempo completo

About the Role:

Okta is seeking a skilled Technical Support Specialist to join our Auth0 team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Auth0 by Okta platform.

Responsibilities:

  • Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers.
  • Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
  • Reviewing code/script using Auth0 by Okta API and SDKs, to reproduce issues.
  • Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0by Okta's public APIs.
  • Collect information and document bugs with Engineering for API and product issues.
  • Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft process or troubleshooting documentation in the support knowledge base. Engage and respond to the Auth0 by Okta developer community through Stack Overflow, forums, etc. Deliver against customer experience targets.
  • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
  • Participate in after hours/weekend on call rotation for critical customer cases.

Requirements:

  • 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
  • Demonstrated ability to program in Javascript and one statically typed language (C#, Java).
  • Experience supporting Single Page Applications and modern web applications built using frameworks like React, Angular, Vue, ava Spring, ASP.NET, ASP.NET Core, ;
  • Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
  • Ability to learn new technologies quickly.
  • Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
  • Experience with React Native, iOS, or Android Development (strongly preferred).

About Okta:

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

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