Cloud IT Service Management Specialist

hace 3 días


Juárez, Chihuahua, México Thomson Reuters A tiempo completo
About the Opportunity

We are seeking a skilled Cloud IT Service Management Specialist to join our team at Thomson Reuters. As a key member of our organization, you will be responsible for staying current on Office 365 features and capabilities, participating in compliance and security improvement activities, and helping to coordinate the intake/demand/request management process into the Microsoft 365 platform.

About the Role

As a Cloud IT Service Management Specialist, you will work collaboratively with internal stakeholders to maximize Office 365 functionality and user experience. You will participate in technical discussions with stakeholders that drive decisions, improvement opportunities, and implementation plans. Additionally, you will help build enablement strategies to support collaboration standards, policies, and best practices.

Your Key Responsibilities

  • Stay current on Office 365 features and capabilities, including new features and functionality, and participate in roadmap creation through organic releases and/or from business stakeholders.
  • Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Office 365/Exchange.
  • Help coordinate the intake/demand/request management process into the Microsoft 365 platform.
  • Work collaboratively with internal stakeholders to maximize Office 365 functionality and user experience.
  • Participate in technical discussions with stakeholders that drive decisions, improvement opportunities, and implementation plans.
  • Help build enablement strategies to support collaboration standards, policies, and best practices.

What We Offer

  • An estimated salary range of $90,000 - $120,000 per year, depending on location and experience.
  • A hybrid work model with flexible schedules and remote work options.
  • A comprehensive benefits package, including health insurance, retirement planning, and employee assistance programs.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A collaborative and inclusive work environment that values diversity, equity, and inclusion.

Requirements

  • Strong knowledge of the Microsoft O365 Enterprise Suite of Applications and PowerBI.
  • Experience with process data management, service management, or similar fields.
  • Excellent analytical and problem-solving skills, with the ability to visualize and articulate complex problems.
  • High standard of organizational skills and strong attention to detail.
  • Ability to work in a global matrix organization with insourced and outsourced team members.

Preferred Qualifications

  • ITIL Foundation certification.
  • Agile and/or Six Sigma Practitioner certification.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.


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