Customer Service Specialist
hace 3 semanas
About Nasdaq
Nasdaq is a leading provider of financial information and technology solutions. Our mission is to empower informed investment decisions and drive economic growth.
Job Summary
We are seeking an experienced customer service specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving issues in a timely and professional manner.
Responsibilities:
- Provide top-notch service to customers, responding to their inquiries, and resolving issues promptly.
- Work closely with internal teams to resolve complex customer issues and provide timely updates.
- Develop and maintain knowledge of our products and services to effectively address customer questions and concerns.
- Collaborate with colleagues to improve processes and procedures, ensuring seamless customer experiences.
- Analyze customer feedback and make recommendations for process improvements.
- Stay up-to-date on industry trends and developments to enhance your expertise and contribute to the growth of the company.
Requirements:
- Proven experience in customer-facing roles, preferably in a technical or financial environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Familiarity with CRM software and other relevant tools.
- A bachelor's degree in a related field, such as business administration or communications.
- Bonus points for proficiency in Python programming and Java development.
Estimated Salary: $90,000 - $140,000 per year.
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