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At Sealed Air, we design and deliver innovative packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce, and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do - how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.
The Customer Service Liaison is responsible for attending to internal and external customers on the West Coast of the United States and performing other tasks in the area, such as receiving, verifying, and entering orders into the system until the order is delivered to the customer. Key responsibilities include:
- Receiving, verifying, and entering orders into the system.
- Order tracking for internal and external customers.
- Contributing to the communication and resolution of internal and external customer complaints.
- Documenting received orders and attachments from internal/external customers by attaching them to the system.
- Verifying and entering invoices, credit notes, debit notes, and returns into the system, monitoring their progress until issuance as directed by management.
- Performing processes established by the department's management, documenting their respective drivers and other controls.
What does it take to succeed in this role?
- **Strong communication and problem-solving skills**
- **Ability to work in a fast-paced environment and meet deadlines**
- **Excellent customer service skills**
- **Attention to detail and organizational skills**
At Sealed Air, we are committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. We prioritize talent development, fostering a culture of continuous growth and career progression. We are an equal employment opportunity employer and welcome applications from diverse candidates.
