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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Glidewell Mexico City. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide administrative support to customers, including checking on shipment dates, offering product information, and updating account details.
- Promote company products and services to customers, highlighting their benefits and features.
- Assist customers in problem-solving, planning, and executing their goals and objectives.
- Research and resolve simple customer complaints in a fair and efficient manner.
- Communicate effectively with customers, team members, and internal stakeholders to ensure seamless service delivery.
- Process orders and prepare necessary correspondence to meet customer needs.
- Provide exceptional customer service in a friendly and approachable manner, ensuring customer retention and satisfaction.
- Maintain accurate records and reports to track customer interactions and service delivery.
- High school diploma or equivalent required.
- Previous experience in customer service and/or call center environment preferred.
- Dental lab or dental office experience a plus.
- Must pass Customer Service Representative Skills test.
- Must pass Phone Skills test.
- Must pass Typing Skills test.
- Proficient English skills, both written and verbal.
- Effective oral communication and interpersonal skills.
- Ability to develop strong relationships across multiple functions.
- Ability to create and compose written materials with proper English grammar and punctuation.
- Ability to communicate clearly and concisely with employees, management, and team members.
As a Customer Service Representative at Glidewell Mexico City, you will have the opportunity to work in a dynamic and customer-focused environment, where you will be valued and supported in your role. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
