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hace 2 meses
Job Title: Guest Service Agent
Job Summary:
We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Movenpick Hotel Wellington. As a Guest Service Agent, you will be the first point of contact for our guests, responsible for creating lasting impressions and ensuring guest satisfaction.
Key Responsibilities:
- Greeting and Welcoming Guests: Greet and welcome guests with warmth and professionalism, setting the tone for a memorable stay.
- Check-in and Check-out Procedures: Handle check-in and check-out procedures efficiently, ensuring a seamless experience for our guests.
- Providing Information: Provide information about the hotel's facilities and services, assisting guests in making informed decisions.
- Assisting Guests: Assist guests with inquiries, requests, and reservations, resolving any issues that may arise during their stay.
- Collaborating with Departments: Collaborate with various hotel departments to ensure a seamless guest experience, including Food & Beverage duties when required.
Requirements:
- Customer Service Skills: Outstanding customer service skills and a passion for exceeding guest expectations.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Organizational Skills: Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage multiple responsibilities.
- Positive Attitude: A positive attitude and a professional appearance, with a commitment to delivering exceptional service.
Benefits:
- Free Staff Meal: Free staff meal provided during shift.
- Family & Friends Hotel Discounts: Family & Friends Hotel Discounts.
- Ongoing Reward and Recognition Incentives: Ongoing reward and recognition incentives and awards.
- Annual Reward: Annual reward of a free night's accommodation at the hotel, including breakfast and dinner.
- Learn Your Way: Access to our Accor Academy, allowing you to earn while you learn.
- Work Your Way: Flexibility to ensure a work-life balance.
- Incredible AccorHeartist Benefits: Including discounted Food & Beverage and Accommodation Worldwide.
- Accor's Refer-a-Friend Bonus: Accor's refer-a-friend bonus.
- Accor's Parental Leave Scheme: Accor's parental leave scheme.
- Employee Assistance Program: Access to our Employee Assistance Program.
