Help Desk Engineer

hace 5 días


Guadalajara, Jalisco, México Quid - Innteci A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced Help Desk Engineer to join our team at Quid - Innteci. As a Help Desk Engineer, you will be responsible for providing critical assistance to end users on a variety of desktop issues and maintenance.

**Key Responsibilities**

  • Providing technical support and troubleshooting for desktop issues and maintenance
  • Escalating critical issues to senior engineers or IT management
  • Collaborating with the IT team to resolve technical issues and improve overall system performance
  • Developing and maintaining technical documentation and knowledge base
  • Managing hardware and software inventory
  • Supporting and troubleshooting Microsoft Windows Active Directory, BitLocker encryption keys in AD
  • Identifying and troubleshooting issues through logs and alerts and escalating to relevant engineers
  • Installing, configuring, and supporting user workplace management
  • Managing tickets and escalating when necessary
  • Identifying security threats and risks and taking action if possible or escalating

**Requirements**

  • Minimum 3-4 years of experience in a similar role
  • Proficient in a wide range of technology platforms with robust technical skills
  • Advanced knowledge of Windows operating systems in a network or distributed computing environment
  • Mastery in all facets of MS Windows AD user administration
  • Practical experience with Azure Active Directory, Active Directory, Windows Server Directory, and VMware Administration (VDI)
  • Strong proficiency in verbal and written English

**What We Offer**

  • Direct hiring with a great compensation package
  • Monday through Friday, 8:00am to 6:00pm (1 hour lunch)
  • Negotiable financial compensation

**About Us**

Quid - Innteci is an international company focused on IT services, development of software, cybersecurity, and implementation of solutions with competence centers and highly qualified teams located in Spain, the US, and all of LATAM.



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