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Help Desk Administrator Sr
hace 2 meses
Benchmark is seeking a highly skilled Technical Support Lead to join our team.
About the Role:
We are looking for a seasoned IT professional to lead our help desk team and provide technical support to our employees. As a Technical Support Lead, you will be responsible for resolving complex technical issues, developing and implementing training programs, and ensuring that our IT systems are running smoothly.
Key Responsibilities:
- Lead and mentor a team of help desk technicians to ensure excellent customer service and technical support.
- Develop and maintain training programs to ensure that help desk staff have the necessary skills to resolve technical issues.
- Provide technical support to employees via phone, email, and in-person.
- Collaborate with the IT department to identify and resolve technical issues.
- Develop and implement standard operating procedures for IT support.
- Provide timely resolution of technical issues and escalate as necessary.
- Communicate effectively with employees and management to ensure that technical issues are resolved in a timely manner.
Requirements:
- Bachelor's degree in a technical field or equivalent experience.
- Proven experience in a help desk or technical support role.
- Extensive experience with Microsoft Windows and Office.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your resume and cover letter to [insert contact information].
