Help Desk Coordinator 2

hace 2 meses


Guadalajara, Jalisco, México Sanmina A tiempo completo

Job Summary

Sanmina is seeking a highly skilled Help Desk Coordinator 2 to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Deliver technical customer support through various channels, including phone, chat, and email.
  • Analyze customer issues and determine the best course of action to resolve them.
  • Collaborate with internal teams to resolve complex technical issues.
  • Provide account administration support for various tools and systems.

Requirements

  • Bachelor's degree in Computer Information Systems, Engineering, or a related field.
  • Minimum 2 years of experience in a call center or customer service environment.
  • Strong troubleshooting skills and basic knowledge of PC hardware and software.
  • Excellent communication and interpersonal skills.
  • English proficiency (80% or higher).

Preferred Qualifications

  • Experience with Oracle database.
  • Knowledge of printers and PC hardware.
  • Strong time management and organizational skills.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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