Help Desk Coordinator 2
hace 2 meses
Job Summary
Sanmina is seeking a highly skilled Help Desk Coordinator 2 to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Deliver technical customer support through various channels, including phone, chat, and email.
- Analyze customer issues and determine the best course of action to resolve them.
- Collaborate with internal teams to resolve complex technical issues.
- Provide account administration support for various tools and systems.
Requirements
- Bachelor's degree in Computer Information Systems, Engineering, or a related field.
- Minimum 2 years of experience in a call center or customer service environment.
- Strong troubleshooting skills and basic knowledge of PC hardware and software.
- Excellent communication and interpersonal skills.
- English proficiency (80% or higher).
Preferred Qualifications
- Experience with Oracle database.
- Knowledge of printers and PC hardware.
- Strong time management and organizational skills.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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