Customer Success Operations Specialist

hace 1 semana

Guadalajara, Jalisco, México Jumpcloud A tiempo completo

**About JumpCloud**

JumpCloud is a leading provider of cloud-based identity and access management solutions. We help IT teams and Managed Service Providers (MSPs) centralize management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models.

**Responsibilities**:

Support core functions, operations, and programs in the GCS department, upholding standards across projects, including executive and key partner communications. Assist Operations Managers with tasks, cards, and project needs through completion. Improve operational efficiencies to drive higher levels of service and quality.

**Key Responsibilities Include:**

  • Creating, managing, and updating reports, dashboards, and other data analysis within Tableau, Salesforce, and other reporting tools.
  • Improving operational efficiencies of service delivery by our Professional Service & Customer Success teams.
  • Upholding governance structures that drive data-driven decision-making.
  • Managing, maintaining, and assisting scheduling and resource needs.
  • Assisting Customer Support Managers with scheduling needs ensuring JumpCloud maintains 24/7 global support availability.
  • Collaborating with Customer Support Managers and Tech Leads to increase the effectiveness of the customer experience with our Support Teams delivery and responsiveness.
  • Documenting operational processes across the GCS department.
  • Establishing a standardized cadence for project reviews, decision-making, prioritization, and metrics analysis.

**Requirements**:

2+ years experience creating, maintaining, and managing data dashboards, reports, and analysis leveraging DA tools like Tableau or Salesforce. Excellent interpersonal communication and passion for learning new technologies and understanding how to utilize them in a customer-facing environment. Proven documentation and organization skills. Strong oral and written communication skills are imperative. Familiarity with Atlassian, Tableau, & Salesforce is imperative. A logical approach to problem solving. Associates degree desired or equivalent experience. Operational experience or understanding of customer success and support teams. People-oriented and driven by customer satisfaction. Team player with the ability to closely adhere to process and communicate status to internal and external teams. Ability to simplify and explain complex topics by delivering various collateral to diverse audiences. Proven experience in process development, measuring of metrics of time-of-delivery, CSAT, and effectiveness.

**Why JumpCloud?**

JumpCloud is an incredible place to share and grow your expertise. You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

**We're committed to being Remote First**, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our _engineers_ participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

  • Customer Success Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Prometeo Talent A tiempo completo

    **About the Role**We are seeking a highly skilled Customer Success Specialist to join our team at Prometeo Talent. As a key member of our Customer Success function, you will play a vital role in supporting our team and clients by providing strong administrative and implementation support.**Key Responsibilities**Fulfilling administrative requests and ensuring...

  • Customer Success Advocate

    hace 5 días

    Guadalajara, Jalisco, México Copeland A tiempo completo

    Copeland is seeking a Customer Success Specialist to manage new customer programs, respond to inquiries, and support sales teams.Key Responsibilities:- Assist in onboarding new customer programs- Manage inventory and provide remote training as neededOur Commitment to Sustainability:We invest in our employees to ensure they have the knowledge and skills to...

  • Business Operations Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Traba A tiempo completo

    Empower Businesses and Workers with TrabaWe're revolutionizing the staffing industry with a marketplace that connects businesses with reliable talent, providing workers with flexible and meaningful opportunities. As a Business Operations Specialist, you'll play a crucial role in ensuring our daily operations run smoothly and efficiently.Key...

  • Sales Operations Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Infineon Technologies A tiempo completo

    Job DescriptionWe are seeking a highly motivated and organized Sales Operations Specialist to join our team at Infineon Technologies. As a Sales Operations Specialist, you will play a critical role in supporting our sales team by planning and executing sales strategies, managing sales processes, and analyzing sales performance.Key Responsibilities:Develop...

  • Business Operations Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Traba A tiempo completo

    At Traba, we're revolutionizing the staffing industry by connecting businesses with reliable talent. As a Business Operations Specialist, you'll play a crucial role in ensuring our daily operations run smoothly. Your mission will be to monitor our daily operations, coordinate with our Territory Operations Manager, and provide a positive experience for our...

  • Business Operations Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Traba A tiempo completo

    Empower Businesses and Workers with TrabaTraba is revolutionizing the staffing industry with a marketplace that connects businesses with reliable talent, providing workers with flexible and meaningful opportunities. As a Business Operations Specialist, you will play a crucial role in ensuring our daily operations run smoothly and efficiently.Key...

  • Sales Operations Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Infineon Technologies A tiempo completo

    Job Summary:As a Sales Operations Specialist at Infineon Technologies, you will play a crucial role in supporting the sales team in achieving their goals. Your primary responsibilities will include coordinating sales activities, managing customer relationships, and providing administrative support to the sales team.Key Responsibilities:Coordinate sales...

  • Customer Success Manager

    hace 1 mes

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at GlobalLogic. As a key member of our customer success organization, you will be responsible for driving service level excellence and ensuring customer satisfaction across our customer base.Key ResponsibilitiesManage and grow the annual recurring revenue (ARR) of assigned...

  • Customer Success Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Hitachi Vantara Corporation. As a key member of our customer success organization, you will be responsible for driving service level excellence and ensuring customer satisfaction across our customer base.Key ResponsibilitiesDevelop and execute customer success...

  • Customer Success Manager

    hace 4 semanas

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Hitachi Vantara Corporation. As a key member of our customer success organization, you will be responsible for driving service level excellence and ensuring customer satisfaction across our client base.Key ResponsibilitiesAccount Growth: Develop and execute strategies to...

  • Customer Success Manager

    hace 3 semanas

    Guadalajara, Jalisco, México GlobalLogic A tiempo completo

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at GlobalLogic. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing exceptional service, support, and guidance throughout their journey with our company.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Hitachi Vantara Corporation. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our products.Key Responsibilities:Develop and execute customer...

  • Customer Success Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Deardoc Corp A tiempo completo

    Join Our Team as a Customer Success ManagerDearDoc Corp is a leading provider of technology and marketing tools for top doctors. We're seeking a highly motivated and experienced Customer Success Manager to join our team.About the RoleWe're looking for a skilled professional to manage a large book of business, driving revenue growth and customer satisfaction....

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving service level excellence and ensuring customer satisfaction.Key ResponsibilitiesMaintain and grow ARR of assigned accountsManage daily activities of team, providing direction,...

  • Customer Success Advocate

    hace 11 horas

    Guadalajara, Jalisco, México Deardoc A tiempo completo

    At DearDoc, we're passionate about empowering healthcare professionals to focus on what matters most – patient care. Our Customer Success Manager will play a pivotal role in ensuring our practices thrive, driving revenue growth, and fostering long-term relationships.Key Responsibilities:Meet and exceed revenue targets, net churn, and renewal revenue goals....

  • Security Operations Specialist

    hace 7 días

    Guadalajara, Jalisco, México Ibm A tiempo completo

    **About the Role**IBM is seeking a highly skilled Security Operations Specialist to join our team. As a Security Operations Specialist, you will be responsible for monitoring and responding to security incidents in a fast-paced environment.**Key Responsibilities**• Monitor and analyze security-related data from various sources, including Splunk and other...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México DearDoc Corp A tiempo completo

    About the Role:We are seeking a highly motivated and results-driven Customer Success Manager to join our team at DearDoc Corp. As a key member of our customer success team, you will be responsible for driving revenue growth and customer satisfaction through effective account management and strategic planning.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Deardoc Corp A tiempo completo

    Join Our Team as a Customer Success ManagerDearDoc Corp is a leading provider of technology and marketing tools for doctors. We're seeking a highly motivated and experienced Customer Success Manager to join our team.About the RoleWe're looking for a skilled professional to manage a large book of business, driving revenue growth and customer satisfaction. The...

  • Customer Success Advocate

    hace 4 días

    Guadalajara, Jalisco, México Sofia Health A tiempo completo

    About Sofia HealthSofia Health is a leading online platform dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness services and products. Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness.Job OverviewThe Customer Success Specialist role is a...

  • Customer Success Coordinator

    hace 4 días

    Guadalajara, Jalisco, México Laagencia A tiempo completo

    • At Laagencia, we're seeking a highly skilled Customer Success Manager to join our team. This role involves coordinating successful customer onboarding, training, and ongoing customer relationships to ensure long-term satisfaction, retention, product engagement, and growth.• Key responsibilities include remaining in constant contact with customers to...