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Operations Coordinator
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We are seeking a highly skilled Operations Coordinator - Customer Experience Specialist to join our team at Steelcase. This role will play a critical part in ensuring customer satisfaction and driving business growth.
About the RoleAs an Operations Coordinator - Customer Experience Specialist, you will be responsible for working closely with the team and immediate supervisor to assess options for schedule improvement when easy solutions cannot be achieved. You will also play a key role in improving our customer experience by identifying potential misses on our schedule and adjusting customer orders as needed.
In this role, you will work on continuous improvement initiatives to eliminate waste and enhance efficiency. You will also be responsible for providing excellent customer service to both internal and external clients.
Key Responsibilities- Assess options for schedule improvement and implement changes as needed
- Identify potential misses on our schedule and adjust customer orders accordingly
- Work on continuous improvement initiatives to eliminate waste and enhance efficiency
- Provide excellent customer service to both internal and external clients
To be successful in this role, you will need:
- Bachelor's degree in Commerce, Business, International Relations, Engineering, or related field
- Excel proficiency: Medium to advanced
- Minimum 3 years of experience in operations or customer service
Prior experience with ERP systems and Lean Office tools is an asset. You should be analytical and proactive with strong problem-solving skills and a sense of urgency. Additionally, you should have strong organization, communication, and management skills, both within a team and cross-functionally.
About UsSteelcase is a global leader in the architecture, furniture, and technology industry. We design, manufacture, and partner with other leading organizations to provide innovative solutions that help people work better, be inspired, and accomplish more. We value diversity and inclusion and are committed to creating a positive lasting impact through our work and communities.
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
