Customer Service Operations Coordinator

hace 17 horas


San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

We are seeking a highly skilled Customer Service Operations Coordinator to join our team at Adi Global Distribution. As a key member of our customer-facing department, you will play a vital role in ensuring that customers receive exceptional service and support.

About the Role:

The Customer Service Operations Coordinator will be responsible for coordinating with our internal teams to resolve customer inquiries and issues in a timely and efficient manner. You will process and follow orders, including order entry, expediting, and resolving discrepancies. Your excellent communication skills and ability to work well under pressure will enable you to provide top-notch customer service and drive efforts to solve complex problems.

Key Responsibilities:

  • Order Processing: Enter, manage, and update customer orders accurately and efficiently
  • Order Follow-up: Regularly check on the status of customer orders and ensure timely delivery
  • Manage Order Inquiries: Respond to customer inquiries via phone, email, or in-person, providing prompt and effective solutions
  • Provide Calls to Customers and Vendors: Communicate with customers and vendors to resolve issues and clarify expectations
  • Fulfillment of Customer Order Reports: Generate and analyze reports to identify areas for improvement in customer service processes

Requirements:

  • 1 year of experience in Customer Service/Support
  • High attention to detail
  • Self-motivation
  • Strong customer service, organization, and multi-tasking abilities
  • Proficient in Excel, Word, Outlook, and Salesforce

What We Offer:

  • A competitive salary of approximately $45,000 per annum, depending on location and experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


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