Customer Service Operations Coordinator

hace 22 horas


San Luis Potosí, San Luis Potosí, México Bastian Solutions Llc A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Operations Coordinator to join our team at Bastian Solutions Llc.

The estimated salary for this position is between $45,000 and $60,000 per year, depending on experience.

Job Description

The primary responsibility of this role will be to ensure smooth operations in customer service while working remotely. The successful candidate will be responsible for aiding in order processing, addressing customer inquiries, and collaborating with cross-functional teams to maintain efficient workflows.

This includes tasks such as entering new sales orders into Microsoft D365, generating vendor purchase orders, processing vendor invoices, and communicating with customers' accounts payable contacts to resolve past dues.

Key Responsibilities:

  • Enter new sales orders accurately into Microsoft D365.
  • Generate vendor purchase orders corresponding to the appropriate project or order.
  • Process vendor invoices in alignment with the relevant order.
  • Maintain organized electronic files for each sales order, encompassing sales orders (SO), vendor purchase orders (POs), customer purchase orders (POs), and invoices to customers.
  • Communicate effectively with team members to resolve issues promptly and efficiently.

Requirements:

To succeed in this role, you will need excellent communication skills, attention to detail, and the ability to work independently in a remote environment.

A bachelor's degree in a related field and 2+ years of experience in customer service or a similar role are preferred.

Benefits:

We offer a competitive salary range, opportunities for professional growth and development, and a collaborative work environment.



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