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Cloud Support Engineer, Digital Content Distribution

hace 1 mes


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

The Kindle Ingestion and Expansion (KIX) team plays a vital role in enabling independent authors, content creators, and publishers to distribute their eBooks across the Kindle Store, Kindle Unlimited, and the Kindle Owners' Lending Library. This team also focuses on producing print formats for sale on Amazon's global marketplaces, bookstores, and other online retailers using state-of-the-art Print on Demand technology.

This is a key component of Amazon's vision to provide Kindle customers with an extensive selection of digital and paperback content. The KIX Support Engineering team provides Tier 2&3 services production support and offers multifaceted services to the Kindle digital product family of development teams and production operations teams for software product release coordination and deployment.

About this role:

  • You will hit the ground running, requiring strong learning skills and ability to work on diverse tasks that define success.
  • Key job responsibilities include providing support for incoming tickets, troubleshooting, coding projects, software deployment, tool development, system reporting, digital product ownership, customer notifications, and workflow coordination.

A day in the life: inclusive team culture

We value diversity and are committed to furthering our culture of inclusion. Our company values diverse perspectives, encourages continuous learning, and fosters trust among colleagues.

Work Life Balance

We believe finding balance between personal and professional life leads to long-term happiness and fulfillment. We offer flexibility in working hours and encourage you to set your own pace.

Mentorship & Career Growth

We prioritize career growth and strive to assign projects that enhance each team member's abilities. With a broad mix of experience levels and tenures, we celebrate knowledge sharing and mentorship.

BASIC QUALIFICATIONS

  • 2+ years of software development or technical support experience
  • Troubleshooting and debugging technical systems
  • Unix experience
  • Scripting in modern programming languages

PREFERRED QUALIFICATIONS

  • Scripting experience in Bash, Python, Perl, or Ruby
  • Experience working with REST API based services
  • REST web services, XML, JSON

The estimated salary range for this position is $85,000 - $110,000 annually, based on factors such as location, qualifications, and performance.