Digital Distribution Specialist

hace 3 días


Ciudad de México, Ciudad de México Believe A tiempo completo

**Company Overview**

Become part of Believe, the worldwide leader in digital audio and video distribution for independent artists and labels.

We are a global company with over 1,500 people in 50 countries, distributing more than a third of the world's digital music in volume. Our mission is to best serve and develop all artists and labels with care, transparency, fairness, expertise, and innovation, in all local markets around the world.

**Job Summary**

We are seeking a skilled Digital Distribution Specialist to join our distribution team as an Account Manager / Customer Success. Your primary goal will be to provide top-notch distribution services for independent labels and artists with passion, innovation, care, and transparency.

You will work closely with a team of distribution & marketing partnerships to support a network of indie artists and labels, ensuring customer success and engagement in a constantly evolving environment.

**Key Responsibilities**

- Develop and implement strategies to improve performance
- Identify improvement needs and support your team in addressing them
- Execute services and manage our portfolio of artists and labels with excellence
- Establish key performance indicators (KPIs) to measure customer success and revenue growth, and ensure regular reporting
- Develop action plans when needed to reinforce customer success
- Oversee content takedowns, claims, and monetization for flawless execution
- Foster cross-functional collaboration with the Editorial and Marketing Partnership and Video Channel Management team
- Drive artist and label success, resulting in contract renewals and upsells
- Conduct business reviews for top clients and escalate client feedback to contribute to overall services improvement
- Educate labels and artists on deliverables
- Develop and maintain year-on-year customer gross revenue
- Sell services that meet artist and/or label needs and potential

**Requirements**

- Fluency in English is mandatory, with Spanish and French being a plus
- Proven track record in account management and deep knowledge of client portfolio management
- Strong network in the music industry
- Passion for technology, data, and artists/labels development

**Compensation and Benefits**

Our competitive salary package includes an estimated $80,000-$120,000 per annum, depending on experience and qualifications. Additionally, you will enjoy benefits such as a comprehensive health insurance plan, generous paid time off, and opportunities for professional growth and development within a dynamic and innovative company.



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