Technical Support Specialist
hace 2 días
We are seeking a highly skilled Technical Support Specialist to join our Support organization at Oracle. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical guidance and support for our Electronic Support Services
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
- Manage technical communication with customers and provide proactive guidance for customer operations
Requirements:
- Bachelor's Degree in Information Technology or Computer Science or equivalent work experience
- Oracle certifications
- Strong technical knowledge of on-premise and cloud systems, including ZDLRA, Exadata, ExaCC, ExaCS, ODA, and Oracle Database Administration
- Experience with Oracle RAC, CRS, Data Guard, OGG, DB, and SQL performance tuning
- Oracle Enterprise Manager Administrator v13 and Oracle Enterprise Linux, Solaris, AIX administration experience
- Documentation skills for Incident, Change, and Problem management
What We Offer:
- Opportunity to work with a global team and collaborate with other engineers to resolve customer issues
- Chance to develop your skills and knowledge in a dynamic and fast-paced environment
- Competitive compensation and benefits package
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